Inside the DNA Soccer Lab Team app web experience, you have the ability to deliver SMS messages to your program.

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Note: This feature is only 1-way communication. People in your program will be able to receive SMS messages, but they will not be able to send SMS messages back. We encourage the use of the Chat feature on the mobile app for this.

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1. Send a SMS

2. Schedule a SMS

   • Edit a Scheduled SMS

   • Delete a Scheduled SMS

3. Creating a SMS Draft

   • Edit SMS Draft

   • Delete SMS Draft

4. View Sent SMS

5. FAQs

 

 

 

Send A SMS

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1. Navigate to the Text, Email, Notify tab

2. Ensure SMS is selected under Message Type

3. Click Add Recipients to type specific names of people in your program

4. Click the drop down menu to view a list of people in your program or the groups you created in the Groups tab

5. Click Add next to each person/group you'd like to send a message to

6. Type your text message where it says Message Content

7. Click Send Now to send the message to your client(s)

 

 

 

Schedule an SMS

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1. Navigate to the Text, Email, Notify tab

2. Ensure SMS is selected

3. Click Add Recipients to type specific names of people in your program

4. Click the drop down menu to view a list of people in your program or the groups you created in the Groups tab

5. Click Add next to each person/group you'd like to send a message to

6. Type your text message where it says Message Content

7. Click Schedule for Later

8. Select the date and time you want to send the message at

9. Click Schedule Message

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Edit a Scheduled SMS

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1. Navigate to the Text, Email, Notify tab

2. Click Scheduled

3. Click the Text Message you want to edit

4. Click Edit Message

5. Revise text message details

6. Click Schedule for Later

7. Select the date and time you want to send the message at

8. Click Schedule Message

When editing a scheduled SMS message, you are able to click Send Now and the message will be sent right away.

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Delete a Scheduled SMS

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1. Navigate to the Text, Email, Notify tab

2. Click Scheduled

3. Click the Text Message you want to delete

4. Click the Trash icon

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Creating a SMS Draft

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1. Navigate to the Text, Email, Notify tab

2. Ensure SMS is selected

3. Navigate to the Text, Email, Notify tab

4. Click Add Recipients to type specific names of people in your program

5. Click the drop down menu to view a list of people in your program or the groups you created in the Groups tab

6. Click Add next to each person/group you'd like to send a message to

7. Type your text message where it says Message Content

8. Click Save Draft

To find your drafts, click the Draft button at the top of your screen

 

 

 

Edit SMS Draft

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1. Navigate to the Text, Email, Notify tab

2. Click Drafts

3. Click the Text Message you want to edit

4. Click Edit Message

5. Revise text message details

6. Click Schedule for Later or Send Now

 

 

 

Delete SMS Draft

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1. Navigate to the Text, Email, Notify tab

2. Click Drafts

3. Click the Text Message you want to delete

4. Click the Trash icon

 

 

 

View Sent SMS

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1. Navigate to the Text, Email, Notify tab

2. Click Sent

3. Click any SMS message to view the Sent Date, Recipients , and Content

 

 

 

FAQs

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• Can I send unlimited SMS messages?

  • Yes! Send as many as you'd like.

• Is there a limit to the number of characters per SMS message?

  • Yes - 340 characters. To send a longer message, we recommend email on the web app or our chat feature on the mobile app.

• Where does the SMS come from?

  • Great question. Your first SMS message will come from an unknown number for the athlete. Simply inform them to adjust the contact name to your name going forward

• Are my athletes able to respond?

  • No, SMS is set up to be 1 way communication. It is a great tool to broadcast information out.